Last updated: 20 November 2025
Taylor Collaborative (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency, respect, and care. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant professional and ethical requirements relating to counselling, coaching, mental health, and clinical practice.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
1. Information We Collect
We collect personal information that helps us deliver our services safely and effectively. This may include:
Personal details
Service-related information
Sensitive information (for counselling clients)
For counselling and therapeutic services, we may collect sensitive information such as:
Website and digital information
When you visit our website, we may collect:
2. How We Collect Your Information
We collect information in several ways, including:
3. Why We Collect Personal Information
We collect your information to:
We will only collect information that is relevant, necessary, and directly related to our services.
4. How We Use Your Information
We use your information to:
We do not sell, rent, or trade your personal information.
5. Confidentiality in Counselling & Coaching
Confidentiality is central to our work.
Information shared in counselling or coaching sessions is confidential except in the following circumstances where we may be legally or ethically required to disclose information:
Where possible, we will discuss any necessary disclosures with you first.
6. Storage and Security
We store information securely using password-protected systems and encrypted digital tools.
We take reasonable steps to ensure information is protected from:
Clinical records are stored in accordance with legal and professional requirements.
7. Access to Your Information
You may request access to your personal information at any time.
In most cases, we can provide this unless:
To request access or correction, please contact us at: info@taylorcollaborative.com
8. Third-Party Services
We may use trusted third-party tools for:
These providers may handle your information, but only in ways consistent with Australian privacy law.
We do not permit third parties to use your data for marketing unless you opt in.
9. Website Cookies & Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to improve user experience and understand how visitors use the site.
You can disable cookies in your browser settings at any time.
10. Contact Forms and Submissions
When you complete a form on our website, the information is sent securely to us and is used only for the purpose stated (e.g., responding to your enquiry, booking a session).
11. Overseas Disclosure
We do not routinely share personal information outside Australia.
If international disclosure becomes necessary (e.g., a cloud-based service provider), we will take reasonable steps to ensure your information is protected.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
13. Contact Us
If you have any questions, concerns, or requests relating to your privacy or this policy, please contact:
Taylor Collaborative
Email: info@taylorcollaborative.com.au
Taylor Collaborative (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency, respect, and care. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant professional and ethical requirements relating to counselling, coaching, mental health, and clinical practice.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
1. Information We Collect
We collect personal information that helps us deliver our services safely and effectively. This may include:
Personal details
- Name
- Email address
- Phone number
- Postal address
- Emergency contact (if required)
Service-related information
- Information you share during coaching or counselling sessions
- Goals, challenges, or workplace details relevant to your support
- Notes taken by your practitioner
Sensitive information (for counselling clients)
For counselling and therapeutic services, we may collect sensitive information such as:
- Mental health information
- Health history
- Family or relationship information
- Relevant personal circumstances
- Sensitive information is handled in accordance with strict professional and ethical obligations.
Website and digital information
When you visit our website, we may collect:
- IP address
- Browser type
- Pages visited
- Form submissions
- Cookies (for analytics and basic site functionality)
2. How We Collect Your Information
We collect information in several ways, including:
- When you submit our contact form
- When you book or attend a coaching or counselling session
- During email, phone, or online communication
- Through website visits and analytics tools
- From third-party referrals (with your consent)
3. Why We Collect Personal Information
We collect your information to:
- Provide coaching, counselling, and consulting services
- Tailor support to your needs
- Manage appointments and communication
- Maintain accurate clinical or coaching records
- Comply with legal, ethical, and professional obligations
- Improve our website and services
- Respond to enquiries, feedback, or complaints
We will only collect information that is relevant, necessary, and directly related to our services.
4. How We Use Your Information
We use your information to:
- Understand your needs and goals
- Deliver appropriate services (counselling or coaching)
- Maintain accurate service notes
- Contact you about appointments or updates
- Process administrative or billing tasks
- Improve our service offerings
We do not sell, rent, or trade your personal information.
5. Confidentiality in Counselling & Coaching
Confidentiality is central to our work.
Information shared in counselling or coaching sessions is confidential except in the following circumstances where we may be legally or ethically required to disclose information:
- You are at risk of harming yourself or others
- A child or vulnerable person is at risk of harm
- We are subpoenaed or legally required to release information
- You provide explicit written consent
Where possible, we will discuss any necessary disclosures with you first.
6. Storage and Security
We store information securely using password-protected systems and encrypted digital tools.
We take reasonable steps to ensure information is protected from:
- Unauthorised access
- Loss or theft
- Misuse or interference
- Modification or disclosure
Clinical records are stored in accordance with legal and professional requirements.
7. Access to Your Information
You may request access to your personal information at any time.
In most cases, we can provide this unless:
- It poses a serious threat to your safety or the safety of others
- It contains information about another person
- We are legally unable to provide it
To request access or correction, please contact us at: info@taylorcollaborative.com
8. Third-Party Services
We may use trusted third-party tools for:
- Appointment scheduling
- Email communication
- Website analytics
- Payment processing
These providers may handle your information, but only in ways consistent with Australian privacy law.
We do not permit third parties to use your data for marketing unless you opt in.
9. Website Cookies & Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to improve user experience and understand how visitors use the site.
You can disable cookies in your browser settings at any time.
10. Contact Forms and Submissions
When you complete a form on our website, the information is sent securely to us and is used only for the purpose stated (e.g., responding to your enquiry, booking a session).
11. Overseas Disclosure
We do not routinely share personal information outside Australia.
If international disclosure becomes necessary (e.g., a cloud-based service provider), we will take reasonable steps to ensure your information is protected.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
13. Contact Us
If you have any questions, concerns, or requests relating to your privacy or this policy, please contact:
Taylor Collaborative
Email: info@taylorcollaborative.com.au
